I'm still sitting in the keynote speeches at Lean Design & Development. The speaker Greg Boal of ServiceMaster has just suggested that Six Sigma won't fix bad management. It will fix a lot of bad shopfloor and service delivery problems but bad management is not something it addresses. At first this seemed a profound observation that ought to be common sense but on reflection after a few minutes, this seems a curious observation. Deming set about curing bad management with his Mistake #1 and Mistake #2 approach. In our own business Jerry Weinberg and Barry Boehm have been preaching that we need to fix management for the last 30 years. Is there no equivalent in Six Sigma? Perhaps a reader who is more knowledgable on Six Sigma can comment. Surely anything that brings objectivity and provides a framework for making decisions and driving process improvement investment is by definition a way to improve management? [Use the next post if you want to leave a comment as Haloscan doesn't seem to like this one]  Technorati tag: Agile, David+Anderson, Lean, Six+Sigma

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