Like a fine wine, Clarke Ching seems to improve with age. Here is one of his most recent articles - he's been so prolific recently - where he retells a tale of facilitating the rebuilding of trust between a client software firm and their customer.

In recent years, I've been talking a lot about trust in my presentations, and on this blog. Expect me to write a lot more about trust over the coming years. Meanwhile, here are my two cents to add to Clarke's story: trust is event driven, little and often is better than huge (but risky) promises offered seldom to never; and collaboration is as Clarke observes a large piece of the solution to lost trust. If you want to get people to collaborate you have to position the collaboration as a game of mutual advantage -what economists and mathematicians describe as a collaboration game. Since, this notion of games drive collaboration hit me recently, I've been paying a lot more attention to games in agile development - The Planning Game in XP and Luke Hohmann's Innovation Games. Technorati tag: Clarke+Ching, Agile, Trust, XP, Planning+Game, Luke+Hohmann, Collaboration